- Cancellation Policy – Direct & Hotel Website Booking Only:
- Confirmed bookings may be cancelled by emailing reservations@jayarajresidency.com as per the following terms:
- Up to 48 hours before arrival (10 AM): Full refund of advance, processed within 14–21 working days.
- Within 48 hours of arrival: No refund applicable.
- All cancellations must be made via email or directly through the booking channel.
- Cancellation Policy – Online Travel Agent Booking Only:
- Cancellation terms are as per the policy displayed on the respective booking channel.
- All requests for cancellation or refund must be raised through the original booking platform.
- Stay Date Change Policy:
- Changes can be requested up to 7 days (168 hours) before arrival.
- Changes are subject to availability and will follow the seasonal tariff at the time of the new stay dates.
- The hotel has final discretion on any tariff or date changes based on demand.
- No Show:
- No-shows will incur 100% retention of the full stay duration. No refund will be provided.
- Force Majeure:
- In cases such as natural calamities, lockdowns, or government restrictions, guests can choose to cancel for a full refund or reschedule their stay.
- The hotel proactively offers flexibility during such events for a stress-free guest experience.
